Management Services

Kingsway Management Services for senior and disability housing

Kingsway Management Services, a division of The Lutheran Home Association, is a fully integrated senior and disability housing management firm. We are uniquely prepared to help organizations grow, develop and refine their services to meet the needs of older adults and people with disabilities. We focus on:

  • Value to customers
  • Results driven services
  • Professional expertise
  • Financial achievements
  • Effective marketing strategies
  • Accelerated team pace
  • Innovative solutions.

We offer an extensive selection of service options and are able to help your organization at any level in the following areas:

Management services

We provide leadership and operations support for a wide range of specialties.

Through Operations and Property Management, we offer management services for various housing:

  • Senior living
  • Assisted living
  • Independent living
  • Memory care
  • Disability housing

Our approach is customized to meet your objectives.

Through project leadership, our experienced leaders:

  • Provide perspective, guidance and direction
  • Implement projects from start to finish

Our strategic planning includes:

  • Strategic planning processes and systems
  • Sustainability planning development
  • Outcome measurement systems
  • Quality improvement plans
  • Customer satisfaction surveys
  • Critical indicator reports and analysis


We help organizations achieve excellence, adaptability and creativity through:

  • Guiding development process from concept to start-up and beyond
  • Identifying service opportunities, enhancing or expanding services to community services and persons with developmental disabilities
  • New construction and building projects
  • Marketing, from developing and implementing strategies to strengthening referral networks
  • Operations start-up, including licensure, programs and system design, shaping of culture, recruitment and practice and procedure development

Financial resources

We recognize that sound financial practices are critical to your success. We offer:

  • Planning to prepare for future growth, revenue development and organizational sustainability
  • Budget development, including comprehensive analysis, forecasting and accountability
  • Financial reporting
  • Billing and accounts receivable

Human resources

We assist organizations in creating a team of dedicated employees. We offer management and guidance in:

  • Practices and procedures
  • Recruitment and retention
  • Talent development
  • Recognition
  • Employee assistance program, including chaplaincy services available upon request to assist employees


We assist organizations to implement innovative technology systems that enhance service quality, including:

  • Advanced technology systems
  • Education and training
  • Policy and system development
  • Marketing materials designed to promote advance technology systems and provide educational information

To learn more

To learn more about Kingsway Management Services, please contact Michael Klatt, President and Chief Executive Officer, at (952) 873-6000 or e-mail